Terms & Conditions

Terms & Conditions

These Terms and Conditions help you in explaining your rights and obligations so you are requested to please read them carefully.

You may have other legal rights and these Terms and Conditions do not affect those where this is not permitted by law.

Our Contact Details

The goods on this website are provided by A.A. Exporters, 982, Shivaji Street 1, Naiwala, Karol Bagh, New Delhi - 110005, India. You can telephone us on + 91 11 42542341 or mail us at info@royalmotorcycle.com. In any case of complaints against us or our services you are requested to send us a letter at our address or call us and send a mail to us regarding any problems incurred & we will try our best to sort it out for you.

Purchasing from Us

By submitting your order you as a customer are offering to buy goods from us at the price set out or agreed between yourself & our company for the particular order. Our contract begins after we have received payment for the goods from you and concludes with the materials received by you.

We are obliged to send the goods to you in safe packaging to ensure safety of the components.

We try to ensure timely delivery of goods to customers but courier delays are beyond our control.

Generally economic courier services are used for supply of components to customers so as the prices can be kept down to bare minimum. Faster courier services can be used at an additional charge.

Some of the goods offered by us are not always available over the shelf. Customers ordering hand-made or painted parts may have to bear with delays in supply of the materials.

We usually give a fair idea of the amount of time required to complete a transaction but sometimes weather conditions or shortage of manpower may cause delays which are beyond our control so customers are requested to keep some time in hand when ordering such components or take prior idea of amount of time required for such components.

Payment & Taxations:

All payments can be made online through various payment methods as specified by our payment gateway partners.

All Payments must be made in advance for confirmation of orders. An order will be considered confirmed only after payment has been credited to our account.

Foreign customers can make payments through PayPal but as per Indian Government guidelines payments beyond USD 500.00 cannot be accepted through PayPal for a single order.

All customers Indian & Foreign as per Indian laws will be charged money in Indian Currency only. We have mentioned prices for Foreign customers in United States Dollars for the sake of convenience. Our gateway will convert US Dollars to Indian Rupees on the prevailing exchange rate prior to the payment being made. The customers will see on the screen the conversion rate being charged to them and only after it has been accepted by the customers will the payment go through. We will not be responsible for any claims arising due to sudden changes in exchange rates and customers are advised to please ensure the currency conversion they see on screen before accepting to make payment.

All domestic transactions include VAT & extra shipping charges will be charged wherever applicable.

Prices

Our prices are based as per the quality of services we offer to you in terms of the product sold. We take a lot of pain in providing the goods we offer and stand behind our products.

We are aware of several very similar products being sold through other dealers and we request our consumers to please ensure that it’s the same product you compare. A lot of similar products are available which may look the same but the performance, the quality of workmanship, paint, chrome, and material quality may vary. We pride ourselves in the products we sell and we endeavor to provide them to our customers at very competitive prices.

Delivery

We try & dispatch the ordered goods within a couple of days of receiving the orders but certain parts like painted & chrome parts are usually finished on order and may take some time to complete. Certain factors like bad weather & unavailability of labor may result in delay in finishing these components. Customers are requested to provide us with ample time if possible for these components to ensure best quality products. At times small damages like an unfortunate scratch on the chrome surface stalls the work and all operations have to be repeated again. In case of time constraints, customers are advised to let us know beforehand so that we can squeeze some time in.

On wholesale orders customers are advised to give us suitable notice for handmade products like leather accessories and modified parts requiring paint & chrome jobs. All these jobs are done by hand by experienced & trained staff only and we have capacity constraints on daily production. Please note we may have earlier commitments or orders in hand.

Please note, our wholesalers & retail customers are of equal importance to us. In fact it is only due to the support from all of you that we are here. We will try our best to complete all orders on priority.

Stock availability

We try to keep maximum stock but this is however not possible due to many reasons. We will try to give you a firm time of delivery for most of the parts and if in some cases of delay we will communicate with you by email or phone and keep you informed.

If there is no possibility for us to arrange certain components in a decent time frame we will inform you likewise.

Hot Deals

We will on and off offer special deals & discounted offers to our customers which the customers can access through the home page. Direct offers including shipment will be made to our Indian & foreign customers where net prices including shipping will be offered on select products.

Complaints & Returns (Damaged or Defective Goods)

We supply goods in the best possible condition fitment but if customers on opening the goods find the goods in damaged condition or the component does not function properly by damage due to workmanship we suggest the customer to call us or get back to us to discuss the fault. We will suggest the customer gets in touch with us immediately and returns the goods to us. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at our option.

For our Foreign Customers things are always not easy due to high costs of freight involved and it is our endeavor to be a lot more careful on international deliveries. In case of a defect or damage or manufacturing defect prior to the good being received by you we will ensure sending a new component or at times replacing the cost of the component.

Foreign buyers are suggested to be very sure of what they order from overseas and double check so that no wrong component is supplied because of the high freight cost involved as well as difficulties in returning goods to a foreign land. It is always better to check with your local importer about some components and purchase from overseas in case the components are not available locally.

Wholesale Customers and Retail Customers purchasing from outside India

If you are a Wholesale Customer or a retail Customer purchasing from outside the India:

We will not be liable to you for any business loss including loss of profits (whether direct or indirect), revenue, goodwill or any incidental, indirect, special or consequential loss that you may suffer as a result of the purchase of goods from us and any other liability will be limited to the price paid for the goods; except that we do not exclude or limit our liability for fraud or for death or personal injury caused by our negligence, or for any other liability for which we are not permitted to exclude or limit by law.

About Us

Royal Motorcycles is a Motorcycle Parts and Riding Gear company specializing in outfitting Riders and their Machines with the best and the highest quality products. We take absolute pride in being among the premium stockists of parts for Royal Enfield Motorcycles. Of late, we have also expanded into our motorcycles and our range now consists of parts and accessories for other motorcycles and riders as well. Our online store is an extension to our offline store, where we enjoy long time customers who vouch for our quality of products.

Contact us

  • 011 4254 2341
  • +91 8588821908
  • info@royalmotorcycle.com

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